A first-hand experience with Victim Support led Diana to become a volunteer with the organisation.
“Quite a few years ago I was the victim of an assault. The next day I got a phone call from a support worker asking if there was anything they could do for me,” Diana says.
“I’d never heard of Victim Support before that. But I immediately thought, ‘I can do that’.
Helping people comes naturally to Diana. Over the years she has volunteered her time at several organisations, but her passion lies with Victim Support. She feels strongly that no one in trauma should ever be alone, especially initially.
“It’s just something I feel I am good at, listening to and empathising with others,” she says. "I think my own experiences have increased my understanding of people. I’m not afraid of the silences and never feel like there is any hurry. I just take my time to be there for people in whatever way they need."
“The most important thing is just being there for that person, in that moment, regardless of what’s happened."
Diana retired four years ago and volunteers three to four days a week with Victim Support. She is always available to the call centre and is prepared to go wherever she is needed. She was on the scene after the Whakaari/White Island eruption, and supported victims of the Christchurch terror attacks.
Being confident in your ability to help and take on the hard stuff, and not be surprised at anything you see or hear, are some of the things Diana thinks makes a good volunteer.
“You never know who you’re going to meet or what their reaction might be. You can meet someone who has been the victim of a burglary, who has a similar traumatic reaction to someone who has lost a family member in a road accident,” she says.
Rodger Barlow, a dedicated Victim Support volunteer, witnesses remarkable changes in his work, providing crucial support and making a positive impact.
Jenny Tosswill, a resilient Victim Support volunteer in the Wairarapa, draws on her paramedic experience to support traumatic cases at Victim Support.
Jo's inspiring journey as a Victim Support volunteer in the Wairarapa, from overcoming personal tragedy and finding solace in helping others.
Former psychiatric nurse Tricia brings valuable experience to her volunteering at Victim Support, making a difference in the community.
Victim Support were there for Billy Davis when his wife unexpectedly passed away and now he’s determined to be there for others as a volunteer.
Hong Kong migrant Yau volunteers at Victim Support, providing crucial support for Chinese-speaking victims.
A dedicated volunteer, trained in homicide support, Maria has supported many victims in her community including the mosque attack victims.
Martyn, a retired UK police officer, found a new purpose as a volunteer for Victim Support in New Zealand.
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Meet Chris, a St John paramedic and volunteer with Victim Support and Coastguard, who understands the importance of self-care all too well.
Daniel's experience as a Victim Support volunteer making a difference in people's lives has given him a new perspective on life.
Discover how Fred, a retired nurse, is using his empathetic nature and skills to help victims of crime and trauma in his community.
Chantal, a primary school teacher, found her love of helping others when she became a volunteer for Victim Support.
Meet Wendy, a volunteer who is on a mission to strengthen people's mana and give back to her community.
University professor and weightlifting silver medallist Jennifer is a busy woman, but she still finds time to volunteer for Victim Support.
A 15-year veteran with Victim Support, volunteer Wayne has always been passionate about solving problems and connecting with others.
Diana, assault survivor turned advocate, finds purpose in aiding others with similar experiences, turning trauma into empowerment.
Victim Support volunteer Christine Cowell says that her role involves being constantly outside her comfort zone.
On top of her busy schedule, Sheila volunteers one 12-hour night shift each week for Victim Support in the Wellington region.
Gurpreet Singh, a doctor from India, became a volunteer to help others, follow his spiritual journey and be a positive role model.
Rikihana (Riki) found Victim Support when he went looking for something to offset his high-pressure position and give back to his community.
With her kids grown up, Deidre Anderson went looking for an opportunity to support the people in her community -then she found Victim Support.
Jim's exceptional commitment to his community was recently recognised with the Queen’s Birthday Honours and Service Medal for Victim Support work.