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Manaaki Tāngata | Victim Support is committed to providing the best possible service to victims and other users of our services.

Feedback & Complaints

We acknowledge that complaints form an important part of our feedback and can contribute to the improvement of our organisation and our services.

We also acknowledge that you may have general enquiries, suggestions, or want to provide other feedback about our services and support.

Please use the Message us form below to get in touch with us. We will contact you to let you know that your message has been received.

If you have a feedback or complaint about counselling services funded under the Victim Assistance Scheme, please reach out directly to the professional body of the counsellor involved. You can ask the counsellor for their professional body details or find it online.

While Victim Support has registered counsellors, we can't investigate matters related to their professional conduct.

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Our External Feedback & Complaints Policy

This policy provides a framework to ensure that:

  1. Complaints are taken seriously and are resolved in a timely and responsive manner.
  2. Complaints are dealt with in a sensitive, fair and professional manner that does not breach the lawful rights of any individual.
  3. An impartial and consistent approach is followed ensuring parity and uniformity in complaint resolution.
  4. All individuals involved in a complaint are made aware of the procedures and steps that will be followed.
  5. The privacy and confidentiality of all parties, where applicable, will be respected.

You can request a copy of our policy by using the Message us form below.

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Manaaki Tāngata | Victim Support External Feedback & Complaints Policy

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  • Criteria for becoming a registered counsellor with Victim Support:

    Hold a current certificate of membership to a recognised professional body such as NZAC/NZPA/ANZASW/DAAPANZ.

    If you are not a member of a recognised professional body but have the required qualifications, skills and experience your application maybe considered on a case by case basis.

    • Relevant tertiary qualification or qualifications as set by the applicant’s professional body

    • Other relevant qualifications in areas such as social work with counselling components; child play; music therapy or traditional Maori or Pasifika therapies etc. will be considered on a case-by-case basis.

    • A completed referee form from the applicant's current or recent clinical supervisor.

    • A ‘No Results’ police vetting report.

  • Consulting Address

  • Documentation you need to include with this application:

  • Photo ID

  • You must also provide evidence of your identity:

    • your New Zealand driver licence, or
    • your current New Zealand passport.

  • Terms and conditions

  • I agree that in submitting this application:

    • I have provided all the material asked for and that Victim Support may check my
    memberships with the relevant organisations annually or as required.

    • Victim Support may contact my referee to discuss my application and my suitability for the work I have sought approval for.

    • I understand that my details will be held on file by Victim Support and may be provided to the Ministry of Justice as part of compliance reporting.

  • If approved as a Victim Support counsellor:


    • I will send a copy of my new practicing certificate each year to VAS Administrator, NZ Council of Victim Support, PO Box 3017, Wellington 6140, fax 04 495 3076 or
    counselling@victimsupport.org.nz

    • I will only charge Victim Support the agreed fee and will not make any additional charges to the client, unless there is agreement between all parties prior to commencing counselling.

    • I will not exceed the approved number of sessions available to clients referred to me. (If you believe more sessions are required this will be considered on a case by case basis, dependent on the funding criteria and the circumstances of the client. A request for more sessions should be sent to the VAS Administrator at counselling@victimsupport.org.nz)

    • I understand I will not be paid for any sessions that are not approved by Victim Support.

    • I will be willing to liaise with Victim Support employees on matters related to the
    administration of the Victim Financial Assistance Scheme.

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