About us
Victims' rights
News & Stories
Resources
Contact
0800 842 846
Quick exit
How we can help
Crime & traumatic events
Practical information
Financial assistance
Crisis help
About Us
Victims' rights
News & Stories
Resources
Contact
Donate
Volunteer
0800 842 846

Feedback & Complaints

Our contact details
Feedback & Complaints
Requesting personal information

Manaaki Tāngata | Victim Support is committed to providing the best possible service to victims and other users of our services.

Feedback & Complaints

We acknowledge that complaints form an important part of our feedback and can contribute to the improvement of our organisation and our services.

We also acknowledge that you may have general enquiries, suggestions, or want to provide other feedback about our services and support.

Please use the Message us form below to get in touch with us. We will contact you to let you know that your message has been received.

Feedback

Message us

  • Should be Empty:

Our External Feedback & Complaints Policy

This policy provides a framework to ensure that:

  • complaints are taken seriously and are resolved in a timely and responsive manner.
  • complaints are dealt with in a sensitive, fair and professional manner that does not breach the lawful rights of any individual.
  • an impartial and consistent approach is followed ensuring parity and uniformity in complaint resolution.
  • all individuals involved in a complaint are made aware of the procedures and steps that will be followed.
  • the privacy and confidentiality of all parties, where applicable, will be respected.

You can request a copy of our policy by using the Message us form below.

document icon

Manaaki Tāngata | Victim Support External Feedback & Complaints Policy

PDF

Register now

  • Criteria for becoming a registered counsellor with Victim Support:

    Hold a current certificate of membership to a recognised professional body such as NZAC/NZPA/ANZASW/DAAPANZ.

    If you are not a member of a recognised professional body but have the required qualifications, skills and experience your application maybe considered on a case by case basis.

    • Relevant tertiary qualification or qualifications as set by the applicant’s professional body

    • Other relevant qualifications in areas such as social work with counselling components; child play; music therapy or traditional Maori or Pasifika therapies etc. will be considered on a case-by-case basis.

    • A completed referee form from the applicant's current or recent clinical supervisor.

    • A ‘No Results’ police vetting report.

  • Consulting Address

  • Documentation you need to include with this application:

  • Photo ID

  • You must also provide evidence of your identity:

    • your New Zealand driver licence, or
    • your current New Zealand passport.

  • Terms and conditions

  • I agree that in submitting this application:

    • I have provided all the material asked for and that Victim Support may check my
    memberships with the relevant organisations annually or as required.

    • Victim Support may contact my referee to discuss my application and my suitability for the work I have sought approval for.

    • I understand that my details will be held on file by Victim Support and may be provided to the Ministry of Justice as part of compliance reporting.

  • If approved as a Victim Support counsellor:


    • I will send a copy of my new practicing certificate each year to VAS Administrator, NZ Council of Victim Support, PO Box 3017, Wellington 6140, fax 04 495 3076 or
    counselling@victimsupport.org.nz

    • I will only charge Victim Support the agreed fee and will not make any additional charges to the client, unless there is agreement between all parties prior to commencing counselling.

    • I will not exceed the approved number of sessions available to clients referred to me. (If you believe more sessions are required this will be considered on a case by case basis, dependent on the funding criteria and the circumstances of the client. A request for more sessions should be sent to the VAS Administrator at counselling@victimsupport.org.nz)

    • I understand I will not be paid for any sessions that are not approved by Victim Support.

    • I will be willing to liaise with Victim Support employees on matters related to the
    administration of the Victim Financial Assistance Scheme.

  • Should be Empty:
    • Scroll downScroll down

    Victim Support

    Free, nationwide support for people affected by crime, suicide and traumatic events.
    We are here for you, 24/7.

    Navigation

    The organisationVictims' rightsContactFinancial supportResourcesHow we can helpDonateVolunteer
    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.

    Crime & traumatic events

    Assault
    Cybercrime and online fraud
    Drowning
    Family violence and harm
    Fire
    Fraud
    Hate crime
    Home burglary
    Home invasion
    Homicide
    Indecent exposure
    Kidnapping and abduction
    Missing persons
    Modern slavery and people trafficking
    Natural disasters
    Property damage, vandalism and arson
    Road injuries and deaths
    Robbery or theft
    Sexual violence
    Stalking and harassment
    Suicide
    Terrorism
    Workplace injuries and deaths

    Practical information

    The justice system
    Going to court
    After sentencing
    The Parole Board
    Victim Impact Statement
    Victim Notification Register
    Christchurch Masjidain Attack Inquiry
    Coping with grief and trauma
    The coronial process
    Keeping safe
    Managing media interest
    Support through bereavement
    Supporting children and young people
    Supporting others
    Privacy & ConfidentialityCopyright & DisclaimerFeedback & ComplaintsRequest personal informationCharity #CC26219Hide my visit
    website by Psychoactive Studios