Feedback and complaints

Victim Support is committed to providing the best possible service to victims and other users of its services. 

Complaints: We acknowledge that complaints form an important part of feedback to the organisation and can contribute to the improvement of Victim Support and its services. Please email complaints to complaints@victimsupport.org.nz. You will be contacted once your complaint has been received and reviewed.

Feedback: Please send general feedback to us via the message form here to give us feedback on any aspect of our services and support.

You can download a copy of our External feedback & complaints policy.

This policy provides a framework to ensure that:

• complaints are taken seriously and are resolved in a timely and responsive manner
• complaints are dealt with in a sensitive, fair, expeditious and professional manner that does not breach the lawful rights of any individual
• an impartial and consistent approach is followed ensuring parity and uniformity in complaint resolution
• all individuals involved in a complaint are made aware of the procedures and steps that will be followed
• the privacy and confidentiality of all parties, where applicable, will be respected.