Prioritise your safety to avoid the possibility of further harm. Choose a safe place to go to and trusted people to be with.
After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
It's important to prioritise your safety. After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
If you or others have been injured, see a doctor, go to a hospital emergency department or call an ambulance on 111 regardless of whether you decide to report the incident or not.
A professional medical assessment can help your recovery and ensure physical safety.
Depending on the incident, consider having the doctor prepare a medical report that can be shared with police, if you are comfortable doing that.
We provide 24/7 free, confidential emotional and practical support and information to anyone affected by crime, suicide and traumatic events, including their whānau and witnesses. We are here for you in your time of crisis to help you feel empowered, make choices and access the services you need to feel safe and in control. We are here for you if you choose to report a crime and even if you don’t.
You can call us or visit our How we can help page to find out more about who we are, how we can help you and how to access our support.
If you have insurance, make an insurance claim as soon as you can. Your insurance company will explain what you need to do next. It may be making a list of missing or damaged items, keeping any damaged items in case they need to be assessed by the insurer or keeping receipts for the expenses resulting from the incident.
It’s common for insurance companies to investigate this kind of claim. You can help them by remembering and noting down as much as you can about any events leading up to or during the incident.
If you don't have insurance, it can take more time to get back on your feet, but support is available to help you cope through what’s happened.
Most people find that unexpectedly witnessing a crime or traumatic incident or discovering the aftermath is disturbing and distressing. Even if you weren’t physically harmed you may still be psychologically affected by what you have seen or heard.
Witnesses often experience a wide range of strong reactions including shock and disbelief, fear, horror, helplessness, anger or grief. You may be overwhelmed or perhaps numb and unable to feel anything at first. You may find you're asking yourself if you could have prevented it, done something different, or helped. You may replay the events in your mind and find it hard to stop distressing thoughts and images. It is common to feel guilty that you witnessed or discovered something so major in someone else’s life and that you were physically unharmed.
It is important to recognise that just because you weren’t directly involved, it doesn’t mean you won’t be affected by what happened. We are here for you if you need support.
For many, a ceremonial blessing of the site where a person has died is an essential part of processing the loss. It acknowledges of the spiritual impact of the tragedy and protects and guides the spirit of the deceased. It respects and honours the dignity of the deceased person, their family, whānau, and community.
For Māori, it can include lifting of the tapu on the site and karakia. Other cultural and faith groups have their own unique blessing ceremonies. Some family or whānau members may choose to visit the scene and be part of a blessing ceremony and others may not. They may prefer to hold a private blessing or open it to whomever would like to come, including from the community.
If you are an immediate family or whānau member wishing to organise a blessing for the site, you could contact your kaumātua, local marae, church or faith centre, the police officer who has been working with you, a Police Iwi Liaison Officer, or speak to a Support Worker.
If you don't personally know the family or whānau but witnessed or discovered the incident, you can speak to a Support Worker if you'd like to attend a blessing, provided it is open to the public and the family or whānau are comfortable with that.
Call the police non-emergency number on 105
Fill in a New Zealand Police 105 report
Find your local police station - Talk to the person at the front counter and they will advise you about what to do. If your nearest station is a small or rural station, call 105 to make sure someone is there to help you. You may want to take a trusted person with you for support.
You may consider speaking to someone you trust for advice like a family or whānau member, close friend, community or cultural leader, or your Victim Support Worker.
You can anonymously report the incident by phone or by submitting an online form to Crime Stoppers.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
Support through the criminal justice system
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If you are experiencing family violence and harm, consider making a safety plan. This is a plan of future actions you can take to keep you and your family and whānau members safe if you feel threatened or are in immediate danger. Everyone’s situation is different; Manaaki Tāngata | Victim Support and other local support services can help you to prepare an individual plan that works for you, when the time is right.
Reporting what happened to police as soon as possible can keep you or others from experiencing further harm but you can still report a crime to police regardless of how long ago it happened.
Support is here for you when things get tough. You don't have to face it alone. Reach out to these confidential and non-judgmental services to discuss your situation and get the help you need.
A workplace incident that results in significant injury or fatality usually happens very suddenly. It comes as a shock and can have a devastating and far-reaching impact on many, including the family, whānau, friends, and colleagues of those harmed. Most people try to make sense of what has happened, and why, and if anything could have been done to stop it.
Your recovery journey will take the time it needs to take. It might involve ongoing treatment and rehabilitation. You may need considerable time off work or additional care at home. The official investigation and any necessary justice processes can take a long time, and there might be ongoing media interest in the incident.
For the bereaved, the death of someone close to us is always distressing, but when it happens suddenly and unexpectedly it can be even more challenging. You don't have to cope alone, support is available for you.
If there has been a workplace death, Call WorkSafe 24/7 on 0800 030 040.
WorkSafe is the Government agency that monitors workplace health and safety in Aotearoa New Zealand.
After every work related death or serious accident there will be different official investigations that will get underway as soon as possible.
The police have a duty to investigate the cause of a sudden death for the coroner. If there is evidence found that criminal actions have been a cause, charges may be brought against the offender/s.
WorkSafe, Aotearoa New Zealand’s primary workplace health and safety regulator, will make initial inquiries and a decision on intervention, including who the responsible or lead agency will be and whether there is an investigation.
More information about this process can be found on the WorkSafe - When we intervene webpage.
Often there can also be other authorities or organisations that will undertake an investigation, for example the harmed person’s employer or the work industry’s professional body. This is to find out the causes of what has happened and to identify prevention actions to ensure future accidents can be prevented as much as possible.
You’ll find information here if you’ve been injured or if there has been a fatality resulting from the workplace accident.
Ask your employer about any workplace support available such as bereavement leave, EAP services (Employee Assistance Programmes) for counselling and well-being support, or discretionary leave to help you through the tragedy.
When someone dies in an accident, ACC can provide a range of financial support to the family or whānau of the deceased. This may include helping to pay for the funeral and providing some ongoing financial assistance.
Detailed information can be found on ACC’s financial support if someone has died from an injury webpage or by calling them on 0800 101 996 if you are in need of assistance with any forms or to answer any of your questions.
ACC can also help cover the costs of recovery after an injury. Your doctor can explain this to you and any forms that will need to be filled in. Read about what ACC covers.
You may have an insurance policy that covers accidents and injury. If you do, contact your insurance company as soon as possible. They’ll explain what you need to do. Every insurance company has different terms and conditions for their policies.
If you have been in an accident where you or others were seriously injured, you may grapple with a range of reactions. On one hand, there may be relief that you survived, but there maybe guilt if others were not as fortunate. If you were seriously injured, you may be learning to live with ongoing disabilities, or health complications that need ongoing treatment.
You may blame others for the accident and feel angry, or you may blame yourself or find others are blaming you. It is common to feel shock, helplessness, anxiety and to be fearful of your safety and those you care about after a serious accident. It is also normal to feel anxious about putting yourself in the situation again.
Bereaved children and young people will need ongoing attention, care, reassurance, and loving support from those around them. What they can understand and the questions they’ll ask will depend on their age and stage of development. As children and young people grow and develop, they will respond to their loss in news ways. They may ask new questions sometimes, even years after the death.