Prioritise your safety to avoid the possibility of further harm. Choose a safe place to go to and trusted people to be with.
After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
It's important to prioritise your safety. After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
If you or others have been injured, see a doctor, go to a hospital emergency department or call an ambulance on 111 regardless of whether you decide to report the incident or not.
A professional medical assessment can help your recovery and ensure physical safety.
Depending on the incident, consider having the doctor prepare a medical report that can be shared with police, if you are comfortable doing that.
We provide 24/7 free, confidential emotional and practical support and information to anyone affected by crime, suicide and traumatic events, including their whānau and witnesses. We are here for you in your time of crisis to help you feel empowered, make choices and access the services you need to feel safe and in control. We are here for you if you choose to report a crime and even if you don’t.
You can call us or visit our How we can help page to find out more about who we are, how we can help you and how to access our support.
If you have insurance, make an insurance claim as soon as you can. Your insurance company will explain what you need to do next. It may be making a list of missing or damaged items, keeping any damaged items in case they need to be assessed by the insurer or keeping receipts for the expenses resulting from the incident.
It’s common for insurance companies to investigate this kind of claim. You can help them by remembering and noting down as much as you can about any events leading up to or during the incident.
If you don't have insurance, it can take more time to get back on your feet, but support is available to help you cope through what’s happened.
Most people find that unexpectedly witnessing a crime or traumatic incident or discovering the aftermath is disturbing and distressing. Even if you weren’t physically harmed you may still be psychologically affected by what you have seen or heard.
Witnesses often experience a wide range of strong reactions including shock and disbelief, fear, horror, helplessness, anger or grief. You may be overwhelmed or perhaps numb and unable to feel anything at first. You may find you're asking yourself if you could have prevented it, done something different, or helped. You may replay the events in your mind and find it hard to stop distressing thoughts and images. It is common to feel guilty that you witnessed or discovered something so major in someone else’s life and that you were physically unharmed.
It is important to recognise that just because you weren’t directly involved, it doesn’t mean you won’t be affected by what happened. We are here for you if you need support.
For many, a ceremonial blessing of the site where a person has died is an essential part of processing the loss. It acknowledges of the spiritual impact of the tragedy and protects and guides the spirit of the deceased. It respects and honours the dignity of the deceased person, their family, whānau, and community.
For Māori, it can include lifting of the tapu on the site and karakia. Other cultural and faith groups have their own unique blessing ceremonies. Some family or whānau members may choose to visit the scene and be part of a blessing ceremony and others may not. They may prefer to hold a private blessing or open it to whomever would like to come, including from the community.
If you are an immediate family or whānau member wishing to organise a blessing for the site, you could contact your kaumātua, local marae, church or faith centre, the police officer who has been working with you, a Police Iwi Liaison Officer, or speak to a Support Worker.
If you don't personally know the family or whānau but witnessed or discovered the incident, you can speak to a Support Worker if you'd like to attend a blessing, provided it is open to the public and the family or whānau are comfortable with that.
Call the police non-emergency number on 105
Fill in a New Zealand Police 105 report
Find your local police station - Talk to the person at the front counter and they will advise you about what to do. If your nearest station is a small or rural station, call 105 to make sure someone is there to help you. You may want to take a trusted person with you for support.
You may consider speaking to someone you trust for advice like a family or whānau member, close friend, community or cultural leader, or your Victim Support Worker.
You can anonymously report the incident by phone or by submitting an online form to Crime Stoppers.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
Support through the criminal justice system
Look in this directory to find a New Zealand lawyer
If you are experiencing family violence and harm, consider making a safety plan. This is a plan of future actions you can take to keep you and your family and whānau members safe if you feel threatened or are in immediate danger. Everyone’s situation is different; Manaaki Tāngata | Victim Support and other local support services can help you to prepare an individual plan that works for you, when the time is right.
Reporting what happened to police as soon as possible can keep you or others from experiencing further harm but you can still report a crime to police regardless of how long ago it happened.
Support is here for you when things get tough. You don't have to face it alone. Reach out to these confidential and non-judgmental services to discuss your situation and get the help you need.
Robbery is a form of theft where someone steals (or tries to steal) property from a person using force, violence, or threats.
Theft involves the stealing of personal property from someone when they are away from their home, such as at a workplace, café, or via pickpocketing.
Both robbery and theft can involve multiple perpetrators and in cases where the perpetrator is known to the victim, the situation can be even more complex and stressful. It can occur in a private residence, workplace or business.
Experiencing a robbery or theft, regardless of whether you’ve been physically hurt or not, can be traumatic, particularly when there are threats of violence or weapons involved. For businesses, it can mean feeling unsafe and at risk in your workplace or community. It is also distressing when personal belongings are taken, as this can cause practical inconveniences in having to replace or go without property you need, use, or treasure.
If you have experienced a robbery or theft, it is important to know that it's not your fault. No one has the right to harm you and you deserve to feel safe in your home, workplace and community.
If the robbery or theft occurred at a business or workplace that you were in at the time, let them know about what happened. This alerts them to your loss, but also helps them to put steps in place to prevent it from happening there again.
Police have been actively identifying and contacting small retailers who have been a victim of a ram raid style burglary or an aggravated robbery. You can contact a member of the Retail Crime Prevention Programme to discuss protective equipment and get advice about mitigating risk and supporting your health and safety.
Check to find out what was stolen and make a list. If important documents or cards have been taken, tell your bank, credit card company or other relevant agencies to prevent anyone from using your cards or personal information.
After a robbery or theft, most people will experience some shock and distress, especially if the incident was violent or if more than one offender was involved. It may be hard to remember details because it all happened fast.
You may have to cope with physical injuries, which could be life-threatening or life-changing. This kind of experience can threaten your sense of safety and trust in the community. You may feel unsafe and be on edge for fear of being targeted again. You may find yourself replaying the events in your mind, trying to figure out how it happened. Some people can become very focused on trying to find the offender.
If your workplace or business was targeted, this can have significant financial effects for you and your family, whānau and your staff, which can cause anger and stress. If you lost your essential belongings, such as your wallet, phone, keys, or laptop, you’re likely to feel angry and frustrated. It can also be stressful managing your essential belongings, and having to take time to contact your bank, insurance provider, or phone service, to get replacements. It can be even harder if you don’t have insurance. Some stolen items might be irreplaceable and have huge sentimental value.
If children or young people have witnessed or been a victim of a robbery or theft, they are likely to need extra reassurance and support, especially if things of theirs have been stolen or damaged, or if the incident was violent in nature, leaving them feeling unsafe.