Prioritise your safety to avoid the possibility of further harm. Choose a safe place to go to and trusted people to be with.
After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
It's important to prioritise your safety. After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
If you or others have been injured, see a doctor, go to a hospital emergency department or call an ambulance on 111 regardless of whether you decide to report the incident or not.
A professional medical assessment can help your recovery and ensure physical safety.
Depending on the incident, consider having the doctor prepare a medical report that can be shared with police, if you are comfortable doing that.
We provide 24/7 free, confidential emotional and practical support and information to anyone affected by crime, suicide and traumatic events, including their whānau and witnesses. We are here for you in your time of crisis to help you feel empowered, make choices and access the services you need to feel safe and in control. We are here for you if you choose to report a crime and even if you don’t.
You can call us or visit our How we can help page to find out more about who we are, how we can help you and how to access our support.
If you have insurance, make an insurance claim as soon as you can. Your insurance company will explain what you need to do next. It may be making a list of missing or damaged items, keeping any damaged items in case they need to be assessed by the insurer or keeping receipts for the expenses resulting from the incident.
It’s common for insurance companies to investigate this kind of claim. You can help them by remembering and noting down as much as you can about any events leading up to or during the incident.
If you don't have insurance, it can take more time to get back on your feet, but support is available to help you cope through what’s happened.
Most people find that unexpectedly witnessing a crime or traumatic incident or discovering the aftermath is disturbing and distressing. Even if you weren’t physically harmed you may still be psychologically affected by what you have seen or heard.
Witnesses often experience a wide range of strong reactions including shock and disbelief, fear, horror, helplessness, anger or grief. You may be overwhelmed or perhaps numb and unable to feel anything at first. You may find you're asking yourself if you could have prevented it, done something different, or helped. You may replay the events in your mind and find it hard to stop distressing thoughts and images. It is common to feel guilty that you witnessed or discovered something so major in someone else’s life and that you were physically unharmed.
It is important to recognise that just because you weren’t directly involved, it doesn’t mean you won’t be affected by what happened. We are here for you if you need support.
For many, a ceremonial blessing of the site where a person has died is an essential part of processing the loss. It acknowledges of the spiritual impact of the tragedy and protects and guides the spirit of the deceased. It respects and honours the dignity of the deceased person, their family, whānau, and community.
For Māori, it can include lifting of the tapu on the site and karakia. Other cultural and faith groups have their own unique blessing ceremonies. Some family or whānau members may choose to visit the scene and be part of a blessing ceremony and others may not. They may prefer to hold a private blessing or open it to whomever would like to come, including from the community.
If you are an immediate family or whānau member wishing to organise a blessing for the site, you could contact your kaumātua, local marae, church or faith centre, the police officer who has been working with you, a Police Iwi Liaison Officer, or speak to a Support Worker.
If you don't personally know the family or whānau but witnessed or discovered the incident, you can speak to a Support Worker if you'd like to attend a blessing, provided it is open to the public and the family or whānau are comfortable with that.
Call the police non-emergency number on 105
Fill in a New Zealand Police 105 report
Find your local police station - Talk to the person at the front counter and they will advise you about what to do. If your nearest station is a small or rural station, call 105 to make sure someone is there to help you. You may want to take a trusted person with you for support.
You may consider speaking to someone you trust for advice like a family or whānau member, close friend, community or cultural leader, or your Victim Support Worker.
You can anonymously report the incident by phone or by submitting an online form to Crime Stoppers.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
Support through the criminal justice system
Look in this directory to find a New Zealand lawyer
If you are experiencing family violence and harm, consider making a safety plan. This is a plan of future actions you can take to keep you and your family and whānau members safe if you feel threatened or are in immediate danger. Everyone’s situation is different; Manaaki Tāngata | Victim Support and other local support services can help you to prepare an individual plan that works for you, when the time is right.
Reporting what happened to police as soon as possible can keep you or others from experiencing further harm but you can still report a crime to police regardless of how long ago it happened.
Support is here for you when things get tough. You don't have to face it alone. Reach out to these confidential and non-judgmental services to discuss your situation and get the help you need.
Stalking is persistent and unwanted attention from someone that makes you feel intruded upon and harassed. It is not a single one-off incident and can include things like hanging around outside your house or work, following you, or continually contacting you by phone, mail, email, messaging or social media. The person’s behaviour can make you feel alarmed or distressed, or even afraid they might harm you.
Harassment is when someone intentionally pesters and intrudes on you, causing fear for your safety or the safety of your family, whānau, friends, or even pets. It may include indirect threats of violence, online bullying, giving you offensive material or leaving it where you will find it (including online).
Sometimes the problem can gradually build, and it can take a while before you realise what is happening. Unfortunately, it can sometimes go on for a long period of time, having a lasting impact on your sense of security and leaving you feeling constantly unsettled.
If you have experienced stalking or harassment, it's important to know that it's not your fault. No one has the right to harass you and you deserve to feel safe in your relationships, home, workplace and community.
Stalking and harassment can intersect with cases of sexual or family violence and harm, such as intimate partner stalking. This can jeopardise the physical and emotional well-being of those affected, impacting their ability to build new relationships, find employment or a safe community environment.
You may be scared to report the crime for fear of not being believed or taken seriously. Sometimes victims feel that they can’t tell anyone about what happened to them, but it helps when these crimes are reported. Police take this seriously and want victims to be safe and feel safe.
The incidents are not usually a one-off and providing police with information about what happened can help them find the perpetrators and prevent this happening to others. The more information police are given, the more effectively they can tackle this behaviour. Remember that when a crime occurs, the offender is responsible, not you.
Whether or not you choose to report, you are entitled to free support from Manaaki Tāngata | Victim Support. We can support you to report a crime but if you choose not to, we are still here for you.
Let those you trust, especially any flatmates or other adults that may be living with you, know what is happening. They can help you to feel safer and less alone by going with you to events or keeping you company at times when you’re feeling anxious.
If they are aware of the situation, they can remain extra vigilant and keep an eye out for anything suspicious. They may also independently witness evidence of the stalking and harassment, which they can talk about to police.
It's also a good idea to instruct trusted friends, family, whānau and employers not to give out information about you without your permission.
It’s a good idea to note down the dates, times, and places of any incidents and concerning activity. Keep copies of anything has been sent to you physically or electronically. This could include letters, texts, emails, voicemails or any offensive material. Take screenshots of other concerning online messages (e.g. on social media) that could assist the police if an investigation takes place.
If you are being troubled at work, tell your manager and ask for their assistance. If they are unable to resolve the situation, consider speaking directly to whoever is responsible for employment matters, your union, or trusted colleagues, so they can support you and potentially witness what is happening.
Employment New Zealand's Harassment page has information about different types of harassment in the workplace and what you can do.
Victims of stalking and harassment often experience a creeping sense of unease and heightened vigilance when they realise someone is intruding in their life or harassing them. This can escalate to fear, anxiety and a constant feeling of being watched or followed. You may find yourself second-guessing your every move, becoming increasingly isolated, and even changing your daily routine to avoid being stalked or harassed. You may feel you can’t go out to do things you normally would.
You might even start questioning yourself – is this actually happening to me? Over time, this can lead to a profound sense of frustration, helplessness, anger, violation and distrust of others.
Children and young people can be often victims of ongoing online harassment, which can have a devastating impact on them in the immediate and the long term.