The justice system can be complicated and unfamiliar but knowing what to expect can help. We can help you understand and engage with the justice system, answer any questions you have, and be there for you if you want someone to listen.
We can support you with:
You can call us or visit our How we can help page to find out more about who we are, how we can help you and how to access our support.
If you or others have been injured, see a doctor, go to a hospital emergency department or call an ambulance on 111 regardless of whether you decide to report the incident or not.
A professional medical assessment can help your recovery and ensure physical safety.
Depending on the incident, consider having the doctor prepare a medical report that can be shared with police, if you are comfortable doing that.
For many, a ceremonial blessing of the site where a person has died is an essential part of processing the loss. It acknowledges of the spiritual impact of the tragedy and protects and guides the spirit of the deceased. It respects and honours the dignity of the deceased person, their family, whānau, and community.
For Māori, it can include lifting of the tapu on the site and karakia. Other cultural and faith groups have their own unique blessing ceremonies. Some family or whānau members may choose to visit the scene and be part of a blessing ceremony and others may not. They may prefer to hold a private blessing or open it to whomever would like to come, including from the community.
If you are an immediate family or whānau member wishing to organise a blessing for the site, you could contact your kaumātua, local marae, church or faith centre, the police officer who has been working with you, a Police Iwi Liaison Officer, or speak to a Support Worker.
If you don't personally know the family or whānau but witnessed or discovered the incident, you can speak to a Support Worker if you'd like to attend a blessing, provided it is open to the public and the family or whānau are comfortable with that.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
Support through the criminal justice system
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Support is here for you when things get tough. You don't have to face it alone. Reach out to these confidential and non-judgmental services to discuss your situation and get the help you need.
The Victim Notification Register provides victims of serious crimes with notifications about what's happening to the person that offended against them as they move through the justice system.
To receive notifications and be kept informed, victims must apply to be listed on the Victim Notification Register. Victims are also able to nominate someone else as a representative to receive the notification on their behalf.
A victim can apply to be on the register at any stage after an offender has been charged.
The Police determine a victim’s eligibility to be on the Register and the Department of Corrections runs the confidential Register service.
Under the Victims' Rights Act 2002 you may be eligible to receive information (notifications) about the offender as they move through the justice system if:
Parents or legal guardians of a child or young person under the age of 17 who has been the victim of an offence, are also deemed to be a victim under the Act.
There are laws about who can get information about an offender and what information is made available.
Victims who are are listed on the Register, will be told about any significant events involving the offender by the agency that has custody of that offender. This includes their Parole Board hearings, temporary prison releases, home detention, hospital detention or prison release date.
You may also be notified if the offender changes their name, and you can request to see an up-to-date image of them (these requests are determined on a case-by-case basis ).
Many victims say they feel acknowledged, respected, and supported when they are given notifications. It provides opportunities to have your say on things like the offender’s parole or parole conditions when they are released.
Also, knowing the facts about what’s happening to an offender can help increase your, and your family's or whānau sense of safety.
By being registered, your home location will be considered when an offender proposes a residential address to live at after their release. Concerns will immediately be raised if that address is too close to you.
You can choose if you want to go on the Register or not
You can apply to go on the Register at any time after the offender has been charged with a serious offense. It is important to understand that registration is an opt in process, which means victims of serious crimes are not automatically placed on the Register.
You can choose someone to get the notifications for you
Receiving news about the offender can be stressful. You can ask a trusted person to receive the notifications on your behalf. They can then share the information with you, if that’s what you want. They must agree in writing to be your representative. There is a place for their details and signature on the Victim Notification Register Request Form that must be filled in.
At any stage you can ask for the notifications to be sent to you instead, or you can choose someone else to represent you, if they agree.
Victim Notification Coordinators at prisons and community probation offices are responsible for providing notifications to victims. Notifications are sent by mail or email (if requested). In urgent situations victims or their appointed representative will be phoned.
A Victim Information Manager writes to the victim, or their appointed representative, to confirm they are registered to receive notifications, if their application has been approved.
There are a few steps for you to complete before you may be added to Victim Notification Register.
How to apply
Eligibility and Approval
A victim’s registration will be formally closed, and all notifications will finish, when the offender’s sentence has been completed. The Department of Corrections will let you know when this happens.
The Victim Information Manager is your key contact for your enquiries and updates to the Register.
Victim Information Manager, Department of Corrections
Private Box 1206
Always keep your contact details up to date on the Register. Let the Victim Information Manager know whenever your contact details change, including your phone, address, or email details. This means notifications can continue to reach you, or your chosen representative.
If you have been accepted onto the Register, you can ask for notifications to be stopped at any time. You can also ask for them to be started again. It’s always your choice, but all requests must be made in writing by email or post to the Victim Information Manager.
The Victims Notification Register is confidential and access to your information on the Register is restricted to: