How we can help

We provide tailored immediate and short-term emotional support, practical assistance, information, referrals to other agencies and support through the criminal justice system and coronial process.

Victim Support worker and client pose together in park

Manaaki Tāngata | Victim Support helps people affected by crime, suicide and traumatic events in every corner of Aotearoa New Zealand.

We are an independent charity providing free and confidential 24/7 support – it doesn’t matter if the crime has been reported or how long ago it happened.

Anyone can find themselves a victim of crime or affected by suicide or a traumatic event. These events can impact people in many ways – emotionally, physically, financially, socially and psychologically.

No one has to cope alone, which is why Manaaki Tāngata | Victim Support is here to provide emotional and practical support, information, advocacy, and support to navigate the justice system.

Who we support

Manaaki Tāngata | Victim Support provides free support across Aotearoa New Zealand to:

People directly affected by crime, suicide and traumatic events

Members of their family or whānau

Witnesses of an incident or the first person on the scene

Support people helping a friend or family or whānau member through the justice process

Although we are unable to support under 16s, we can provide information to help you support children and young people.

Who is a victim?


According to the Victim Rights Act, a victim is anyone who has an offence committed by another person against them, and a person, who, as a result of a crime, suffers property loss/damage, physical injury, or emotional harm.

Victims can also be family or whānau members, dependants and witnesses. We recognise some people see themselves as survivors, not victims. Because we also support people after some non-criminal events such as suicide and traumatic events, we often refer to the people we support as "clients".

What is a traumatic event?


We support people because a traumatic event has occurred, not because someone has trauma. A traumatic event is an event that involves actual or threatened violence or accidental death or injury, including road trauma, fatal/serious injury accidents, fire and missing persons.

The support we offer

Life can feel like it’s been turned upside down after crime, suicide or traumatic event. We’re here to support and empower you to feel in control again. This is how we can help:

Emotional support

We’re someone unbiased who you can talk to. We listen, normalise, validate and support you to identify ways to cope.

Practical assistance

We’ll be there to help you in developing a support plan, accessing financial assistance for the Victims Assistance Scheme if you're an eligible victim of serious crime, and advocating on your behalf.

Information

We’ll help you understand what happens next, how to access resources, understanding your rights, and helping you make informed choices.

Staying safe

We’ll guide you with safety planning for you and your family or whānau, your house and your property.

Justice system support

We’ll help you understand the justice system, including supporting you at court and family group or restorative justice conferences, helping to prepare Victim Impact Statements and Victim Notification Register applications, and supporting you at key moments during court, parole hearings and coronial inquests.

Linking with other agencies and support

We’ll help you liaise with police, courts and other government agencies, and help you access local support services and counselling to suit your situation.

My Support Worker listened, kept me informed and passed on all the information I needed to hear. During the court case, she knew exactly when everything was happening. She kept me on track."

How do we do this?

All situations are different, so our support is tailored for you. We may support you in-person or remotely, such as over the phone, or a combination or both, through trained staff and volunteers.

We work with you to identify your needs, create a support plan, and empower you to make your own choices.

Our support is centred around you and your needs, is responsive to Te Tiriti o Waitangi, your cultural needs, diversity, and is sensitive to any trauma you are experiencing.

How to access our services?

Timely and early support is an important step in helping people cope after crime, suicide and traumatic events. That's why we're available 24/7.
If we are not the right agency to support you, we can direct you to other resources and community or iwi agencies.

When you call our friendly Contact Service staff will ask you for contact information and some basic details about your situation so they can connect you with the support you need. They will then arrange for a Support Worker in your area to get in touch with you.

Call our Contact Service centre for 24/7 assistance.

0800 842 846

Your Support Worker

Our Support Workers and volunteers come from all walks of life, just like the people we support. What makes our people special is that they are not counsellors or social workers. They are everyday people who have been highly trained to meet victims’ needs with both heart and professionalism.

Your Support Worker or volunteer can help you where and when you need it - it may be immediate crisis support or regular check-ins during your recovery. This could be in your home, at a police station or other safe place, or over the phone. They can provide support for you individually, or as a family or group.

Our clients tell us it makes a difference having someone outside their own network, who is non-clinical yet knowledgeable, empathetic yet practical, and who understands the journey through crime, suicide and traumatic events.

After Victim Support I felt like I could face the world again. It feels like people don’t know how good Victim Support can be, how much benefit there is having someone who listens and cares.”

Our commitment to you

To live up to our promises, we are guided by the Victims Code of Rights.

Our promises to you

To be available 24/7 to help you as you deal with the aftermath of crime, trauma, and loss. To make sure you get the help that you need to be safe, to heal, and to participate in the justice system.

You will be in control

We’re here to help you make informed, supported, and empowered decisions, not to make decisions for you.

We will maintain and respect confidentiality

Everything you tell us is confidential, unless we think there’s a risk to your immediate physical safety, or the immediate safety of someone else.

Your safety will be supported

We’ll do all we can to make sure that you are safe, at the time of crisis and afterwards.

We will keep our promises

If we say we’ll do something with or for you, we will do it.

Our information will be accurate and up to date

If we give you information or advice about your situation, we’ll make sure it’s helpful, neutral, clear, up to date, and accurate. If there is information we don’t know, we will do our best to find out or navigate you to the appropriate agency or service provider.

You will be respected

We’ll always respect you, your family, whānau, and friends, what’s important to you, your culture, beliefs, identity, and values. We will not judge you. We will support you.

Our services will be free

You do not have to pay anything to use our services.

We will keep healthy boundaries

Boundaries help to keep everyone safe and respected.

  • We’ll offer you support, but we won’t make you accept it.
  • We’ll be there when you need us, but we won’t intrude or interfere with your life.
  • We’ll be friendly, but won’t become your friend.
  • We’ll stop working with you when you no longer need our help.
  • We won’t do things that need to be done by you, or your family or whānau.
  • If we can’t help you, we’ll let you know and suggest some other options.

That was all it took, just a weekly phone call saying, ‘are you okay? Is the family okay?”