My favourite thing is connecting and communicating with people,” says Charlotte. She’s part of the Victim Support Contact Service team and spends her days speaking with a variety of people from all across the motu.
“It’s our job to take the initial calls that come through our 0800 number, take some details from the victim, and then set them up with a support worker,” she says. “Almost everyone who calls Victim Support is going through something terrible, so you have to be very adaptable and able to offer them a feeling of stability in that moment. It’s really fulfilling to know I’m part of an organisation that really helps people.”
In the future, Charlotte has plans to pursue a career in clinical psychology, driven by her passion for working with people and helping them. “A huge part my role now, and what I’d like to be doing in the future, is understanding, empathising, and coming from a place of care, when communicating with people,” she says.
Charlotte is currently part way through completing Toro Mai - two free introductory online courses on te reo Māori and tikanga Māori through Massey University. It’s something that she hopes will help her both in her current role with Victim Support, and in the future as a psychologist, allowing her to connect with as many people as possible.
"Learning te reo is something I’d wanted to do for a while."
Charlotte explains. “Particularly after certain papers I completed at university, I’ve gone through a lot of growth and now have such a huge appreciation for the significance of culture, and how it affects someone’s life.”
Before beginning her university studies, Charlotte knew very little about Māori language and culture. “I felt kind of embarrassed by how little I knew,” she says. “So, I took it upon myself to get stuck in and take responsibility for my own learning.”
“The course is a really good introduction, it covers things like workplace phrases, home phrases, basic conversation, things like that,” she says. “I don’t know if I’ll ever become completely fluent, but I’m at least trying to become familiar with as many aspects of the language as I can. I notice myself starting to pick up words and recognising them in conversation which is great.”
“You can’t fully appreciate New Zealand without appreciating Māori culture,” says Charlotte. “For me, having an understanding of culture and language is crucial – it shows respect, and it’s such an important way of being able to understand and connect with people.”
Nau mai, haere mai to the newest member of Manaaki Tāngata | Victim Support’s National Board, Darren Rewi.
Mary Curnow, Victim Support's new Head of Volunteering, is passionate about its positive impact on communities and individuals.
Dee, a Victim Support worker, shares how her personal experience with trauma drew her to support others.
Shelley Brunskill-Matson, National Manager of Suicide Bereavement Service at Victim Support, stresses self-care especially in stressful times.
Meet Gaylene, a dedicated Family Harm Support Worker at Victim Support who promotes positive change through building strong relationships.
Victim Support's Contact Service gears up for its busiest period, handling 100,000 calls a year, providing support to thousands of victims.
By learning Te Reo Māori, Contact Service team member Charlotte hopes to better support those in need and bring cultural awareness to her work.
Jacqui is on a mission to become a fluent speaker of New Zealand Sign Language to provide the best support to victims of crime and trauma.
The partnership between Victim Support and Police is crucial in ensuring victims of crime receive the support they need.
Long-term support and relationship building – that’s the focus of Victim Support’s new Whānau Resilience programme underway in Counties Manukau.
One of the things Victim Support is most proud of is the dedication and support provided by our long-serving Support Workers.
Kevin Joblin, founder of Victim Support in New Zealand, talks about his vision to recognize and support victims of crime and trauma.
A Victim Support team works with Whakaari White Island survivors, families of those who have lost loved ones, and others impacted by the disaster.
In the aftermath of a devastating flood in Tokomaru Bay, Victim Support stepped in to provide much-needed assistance to affected residents.
Behind our dedicated frontline teams there are many people in critical supporting roles that enable us to sustain our free service 24/7.
Victim Support advocates for victims of crime and trauma, ensuring their needs are heard, rights protected, and services accessed.
As the stresses of Covid become apparent, there has also been a rise in the incidence of family violence, a ‘secondary epidemic’ in kiwi families.
Victim Support collaborates with Woven Earth to help family violence survivors rebuild their lives, providing essentials and support for a fresh start.
Victim Support's Contact Service operates 24/7, handling over 130,000 calls annually, providing crucial support to those impacted by crime and trauma
Deborah Du Toit is a Victim Support Worker who has been there for Kiwis through thick and thin.
Alanna Howard and Charlie Saunders, Service Coordinators in Victim Supports' Counties Manukau office are proud of the response to support victims.