Strategic Plan

Victim Supports’ strategic plan, Vision 2030: Victims at the heart, sets out the pou, the pillars that drive our service delivery - placing victims at the centre of everything we do, supporting them at every step they need us.
Strategic Plan

Our plan can be viewed as a whare, with strategic objectives the pou on which rest our services – the rafters. Together these form the place where victims come to find safety, healing, and participation.

Our purpose, vision, and mission set out why we do what we do, the impact we want to achieve, and the essence of what we must do to achieve it. Our values identify who we are as an organisation and a family and whānau. Together, these form our mātāpono - our principles.

Our vision - What we want to achieve

Victims receive support at every step of their journey, 24/7, with heart.

Our purpose - Why we want to achieve it

To strengthen the mana, belonging and wellbeing of people affected by crime, trauma, and suicide in Aotearoa New Zealand.

Our mission - How we will achieve it

We support and empower victims to be safe, heal, and participate at every step of their journey.

Our values

We will be guided by our values of Manaakitanga, Kotahitanga, Whanaungatanga, Rangatiratanga and Kaitiakitanga in all that we do.

Our strategic objectives

Our strategic objectives identify the priority areas around which we need to work to achieve Victim Support’s mission, vision, and purpose into the future.

We operate in a fast-changing environment and must continuously find ways to enhance our services to better meet victims’ needs. The following key priority areas will support our work.

We will pursue opportunities to continually deliver a more professional service delivered by a mixed model of staff and highly trained volunteers. We will celebrate the important role of volunteers and ensure they have the training and support to be at their best for victims. Our frontline services will be well-supported by infrastructure and technology.

We will uphold our commitment to Te Tiriti o Waitangi and ensure our service is accessible and effective for diverse communities. Our values will drive our work.

Victim Support is the waharoa, point of entry, for victims to find healing, safety, and justice. We will enhance our services with specialist capability in high need areas such as family violence, homicide, suicide, and support through the justice system, while ensuring our core service continues to improve to meet victims’ needs. Our work will be underpinned by evidence and the voice of victims.

Our comprehensive support will be accessible, trusted, and understood by victims and stakeholders. We will continue to advocate for victims’ rights and interests.

We will be the trusted and respected authority on support for victims. We will collaborate with others to improve support for victims in Aotearoa New Zealand.

We will pursue opportunities through existing and new partnerships and fundraising to build and diversify the revenue needed to bring our vision to life. Strong systems will ensure we maximise value with limited resources.