Our commitment to you

Victim Support is committed to being here for you 24/7, nationwide.

Our free service provides emotional and practical support, information, referral to other support services, financial assistance after serious crime, and advocacy for your rights as a victim.

To live up to our promises, we are guided by the Victims Code of Rights.

Our promises to you
To be available 24 / 7 to help you as you deal with the aftermath of crime, trauma, and loss.

To make sure you get the help that you need to be safe, to heal, and to participate in the justice system.

You will be in control
We’re here to help you make informed, supported, and empowered decisions, not to make decisions for you.

Your safety will be supported
We’ll do all we can to make sure that you are safe, at the time of crisis and afterwards.

We will maintain and respect confidentiality
Everything you tell us is confidential, unless we think there’s a risk to your immediate physical safety, or the immediate safety of someone else.

We will keep our promises
If we say we’ll do something with or for you, we will do it.

Our information will be accurate and up to date
If we give you information or advice about your situation, we’ll make sure it’s helpful, neutral, clear, up-to-date, and accurate. If there is information we don’t know, we will do our best to find out.

Our services will be free
You do not have to pay anything to use our services.

You will be respected
We’ll always respect you, your family, whānau, and friends, what’s important to you, your culture, beliefs, identity, and values. We will not judge you. We will support you.

We will keep healthy boundaries
Boundaries help to keep everyone safe and respected.

  • We’ll offer you support, but we won’t make you accept it.
  • We’ll be there when you need us, but we won’t intrude or interfere with your life.
  • We’ll be friendly but won’t become your friend.
  • We’ll stop working with you when you no longer need our help.
  • We won’t do things that need to be done by you or your family, or whānau.
  • If we can’t help you we’ll let you know and suggest some other options.

You can give us feedback or make a complaint
We have an easy feedback or complaints process. We welcome any feedback and suggestions on how we can improve our services and support.

If you think your rights have not been upheld, or you have not received the standard of service you expected, you can provide feedback or make a formal complaint.

You can find out more about our process for feedback and complaints here.


Your rights as a victim