27 Mar Coping with the Christchurch mosque incidents – How do I get help?
Coping with the Christchurch mosque incidents
We’re here to help you
If you’ve lost a loved one, been injured, or were present at either mosque at the time of the attacks, Victim Support is here to help. We’ll support you and your family to make sure you get the help you need for as long as you need it.
To view a PDF version of our latest Christchurch update – click here
How do I get help?
Victim Support offer free and confidential support for people affected by the attacks. If you don’t already have a Support Worker, please call us on 0800 842 846. If we’re not the right people to help, we can refer you to the right place.
The Ministry of Social Development (MSD) is coordinating support services to victims of the mosque attacks. Your MSD case manager will work with Victim Support and other government agencies and organisations to ensure you can get all the help you need without having to go from one agency to another.
How can Victim Support help?
Our core role is to provide victims with practical and emotional support, as well as guidance and information. Our Support Workers can help you with the following:
- Help with practical needs
- Advising you on and advocating for your rights
- Someone to listen and talk with after a crime or trauma
- Supporting you through the coronial process
- Referral to pre-approved counsellors
- Financial assistance through the Victim Assistance Scheme and Christchurch Shooting Victims’ Fund appeal
- Assisting and supporting you through the court process
- Helping you prepare your victim impact statement
- Providing information and advice
How do I get financial assistance and who is eligible for funding?
Funding is available from Victim Support’s donated funds and the Ministry of Justice Victim Assistance Scheme, which Victim Support administers, via its usual criteria. Those eligible (who are on the NZ Police list of victims) include :
- The next-of-kin of the deceased
- Those shot during the attacks
- Others physically injured in the attacks
- Victims present at the two mosques at the time of the attacks
Eligibility is automatic based on next-of-kin status, physical injury in the attacks, or inclusion on Police records as being present at the two mosques at the time of the attacks.
If you meet these criteria, your Support Worker should have contacted you to notify you of each payment. If you believe you are eligible and have not been contacted, please call us on 0800 VICTIM (842 846) or email us at email@example.com.
What financial assistance is available?*
Next-of-kin of the deceased
The next of kin of the deceased are currently eligible for $90,000 from Victim Support fundraising income, and $5,000 from the Ministry of Justice-funded Victim Assistance Scheme.
Those shot injured during the attacks
Those shot during the attacks (as confirmed on the New Zealand Police list) are currently eligible for $51,000 from Victim Support fundraising income.
Other victims physically injured in the attacks
Those physically injured in the attacks (as confirmed on the New Zealand Police list) are currently eligible for $34,000 from Victim Support fundraising income.
Other victims present at the two mosques at the time of the attacks
Other victims present at the two mosques at the time of the attacks (as confirmed on the New Zealand Police list) are eligible for $12,000 from Victim Support. This has been made available as a single payment from Tuesday 14 May.
Return Travel for Family Members
Immediately following the attacks, Victim Support worked with families to bring loved ones into the country.
To arrange return flights, if you do not already have them, please contact your Victim Support Worker on 0800 Victim (842 846).
Victim Assistance Scheme
Financial assistance is available to victims of homicide through the Victim Assistance Scheme, a programme administered by Victim Support on behalf of the Ministry of Justice.
The Victim Assistance Scheme provides a lump sum payment to the next-of-kin of the deceased (included above). It also provides funding for counselling and some costs related to attending court. You can discuss the criteria for the Victim Assistance Scheme with your Support Worker.
Islamic Association Funds
Victim Support distributes funds to the next-of-kin of the deceased and victims physically injured in the 15 March Christchurch Mosque Attacks on behalf of the At Taqwa Trust, the New Zealand Islamic Information Centre (NZIIC) and the Muslim Association of Canterbury (MAC).
Victim Support was asked by the associations to distribute these funds on their behalf because we hold the appropriate victim information to ensure correct payments. The amounts paid and the people eligible to receive them have been decided entirely and independently by the associations.
Victim Support also wishes to thank At Taqwa, NZIIC, FIANZ, MAC, Al Manaar, Handshake People and North Shore Islamic Association for their combined contribution of $585,000 to Victim Support’s payments.
Further financial assistance
You can also discuss financial support available through the Ministry of Social Development (MSD), ACC, and other government agencies with your MSD Case Worker.
What else do I need to know?
Christchurch Budget Service
The Christchurch Budget Service (CBS) can help anyone who needs budget advice or help to manage money.
CBS is an independent, inter-faith agency. It is not aligned with any religious or political organisation. Information shared with CBS will remain private. The service is free.
Contact details are:
Phone: 03 366 3422
Text: 021 0827 1472
Address: 55 Lunns Road, Middleton (between Curletts and Annex Rds)
Closest bus routes are 80 and 140.
Victim Support can provide pre-approved counselling services with one of our registered counsellors.
If you have a support worker, contact them for more information.
If you don’t have a Support Worker, please contact Victim Support on 0800 Victim (842 846) or firstname.lastname@example.org.