Feedback and Complaints
Victim Support wants to make a positive difference for victims of crime and trauma.
We’d like your feedback on how we’re going with that. If you feel we have let you down in some way we’d like to hear from you. Not only so we can put right any complaint, but to improve our services for everyone.
How to make a complaint
If you have a complaint you can use the link below to contact the manager of the particular office concerned.
You can also call 0800 842 846 and we will send you a form you can complete to mail/fax to Victim Support. The form will then be sent to the relevant manager for action.
Otherwise you can contact us directly:
Phone: 0800 842 846
Fax: 04 495 3076
Mail: Victim Support
PO Box 3017
When you make a complaint please tell us:
- Your name
- Your address and contact details
- Details about the complaint
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously we will still look into it.
How long will it take?
We will try to resolve your complaint immediately. If we need to work with others to resolve your complaint it may take longer. You will always be advised when your complaint has been received.
Our commitment to resolving your complaint
All complaints are taken seriously and handled with immediate priority. We will ensure you are treated with respect and in a professional manner.
Who is responsible for the complaint?
Your complaint will be assigned to the Manager of the area you are complaining about.
If you are not happy with the outcome of your complaint
We will do our best to ensure you are satisfied with the outcome of your complaint investigation.
However if you are not you may choose to contact Victim Support CEO or Board Chairperson. Call 0800 842 846 to get contact details for these people.
Click here to see the Service Standards Victim Support aims to achieve