Privacy Policy

At Victim Support we take our privacy obligations towards the people we help seriously.  As we deal with sensitive and difficult situations and issues, we strive to keep the information we gather confidential and secure in accordance with our obligations under the Privacy Act 1993.

Gathering information
The initial personal information we gather may come from the New Zealand Police or directly from the victim themselves.  We will endeavour to collect personal information about a victim from them directly for the purposes of enabling us to provide support.

Protection of information
We take appropriate steps to ensure that all personal information we hold is kept securely so that it is safeguarded against loss, unauthorised access or misuse. We do not release personal information to third parties otherwise than in accordance with the Privacy Act 1993.
Examples of circumstances where we may release your information include (but are not limited to):

• When you specifically authorise it;
• When the purpose the information was collected was so that Victim Support could provide it to a third party;
• There is a serious and imminent threat to your life or health, or to that of another individual;
• To enable the Police to maintain the law, including investigating offences; etc.

Access and complaints
If you wish to access your personal information held by Victim Support, seek correction of information held about you, or make a complaint about how we have dealt with your personal information, please send your written request to:
Privacy Officer
Victim Support
PO Box 3017
Wellington 6140

Retention
Victim Support only retains personal information for as long as is it is required for the purposes for which that information may lawfully be used.