Victims of crime and trauma are in control of restoring their lives.
To be recognised in New Zealand as the leading orgnaisation by:
providing 24 hour, seven day a week access to an integrated, personalised,
professional support service to all victims of crime and trauma
advocating for the rights and interests of these victims.
We are there to support and care for the people of Aotearoa. We do this by
symbolically using the korowai (cloak) to embrace people with warmth, care and
We will provide support in ways that restore mana, belonging and well-being.
Our free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.
This support helps victims find strength, hope and safety in the face of grief and trauma. We make bold promises to our communities:
To live up to these promises our services are available nationwide through a national / regional structure. Direct service delivery to victims is primarily delivered by volunteer Support Workers who are managed and supervised by paid staff coordinators, who provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.