Organisation Vision

Victims of crime, and trauma are well supported, safe and in control of restoring their lives

Position Purpose

To coordinate, lead and manage the service delivery of Victim Support services in the Christchurch area

Expenditure: Within the limits approved by the District Manager

Staffing: Other paid staff approved by the District Manager

Volunteer Support Workers, Advisory Committees, District Manager, other Service Coordinators, National Office

Victims, Police, referral agencies, Iwi, Courts, representatives of local communities and agencies in related services.

A relevant tertiary qualification or equivalent experience in social services or related areas
Demonstrated commitment to the principles of the Treaty of Waitangi
Demonstrated understanding of case management models
Demonstrated relationship building and networking skills
Demonstrated ability to self manage and to practice self care strategies

Plan, coordinate and monitor the delivery of Victim Support services within the Christchurch area, ensuring that a quality consistent and relevant response is provided for all victims.

Ensure the provision of a 24/hour 7 day per week immediate call out service (including carrying and responding to a pager/cellphone for this service as necessary)
Maintain a sufficient pool of volunteer support workers to respond to incidents in a timely fashion
Ensure that personalised support plans for victims are implemented and maintained
Ensure accurate data and case management information (VIBIS) exists for all victim contacts, and ensure the integrity and confidentiality of this information by preventing unauthorised access
Ensure that services provided for victims are consistent with national policy and standards and in line with the National Strategic Plan and District Plan
Develop new services as determined by National Strategic and District Planning processes.
Ensure that the service operates in accordance with statutory obligations and the ethical standards set by the New Zealand Council of Victim Support Groups
Ensure that the service is accessible to all victims
Ensure that victims receive appropriate and timely provision of information about their rights

Ensure that all Volunteer Support Workers demonstrate a commitment to providing a professional service for victims which is integrated, personalised, professional, free and accessible

Ensure that crisis response and ongoing support processes are maintained
Ensure that the crisis response and ongoing support processes are accurately recorded, appropriately documented and returned for monitoring and data entry
Monitor services to ensure that they are delivered in a manner that demonstrates best practice guidelines
Ensure that Volunteer Support Workers maintain safe operational practices
Ensure an effective debrief and supervision process with Volunteer Support Workers
Build and maintain an environment that demonstrates best practice of self care and reflects the NZ Council of Victim Support Groups’ Code of Ethics
Ensure there is a consistent culturally appropriate response to the individual needs of victims in all aspects of the support process

Recruit, select and train Volunteer Support Workers to provide a professional service to victims

Recruit, select and induct Volunteer Support Workers in consultation with the District Manager in accordance with nationally set standards ensuring that the team reflects the ethnic and cultural composition of the local community
Ensure the ongoing professional development of Volunteer Support Workers
Assist in the induction and training of Volunteer Support Workers as directed by the District Manager
Ensure that the recruitment and training of Volunteer Support Workers is responsive to Maori in accordance with Victim Support New Zealand’s Treaty of Waitangi Policy
Ensure that the training of volunteer support workers enables the service to be culturally responsive

Develop and sustain good working relationships with key organisations in related and allied services e.g. Police, Court Service and Community Corrections Services throughout the area

Foster and sustain positive working relationships with New Zealand Police
Work in collaboration with other emergency service organisations
Identify gaps in local services in consultation with local advisory committees and convey them to the District Manager
Foster and maintain positive working relationships with key government agencies and community organisations

Undertake regular supervision meetings with the District Manager and Practice Specialist
Undertake regular clinical supervision as required
Complete an annual performance appraisal in conjunction with the District Manager
Identify and attend relevant training as opportunities arise or as identified by the District Manager

Assist the District Manager with fundraising at the local level
Assist the District Manager in the maintenance of close working relationships with sponsors
Assist the District Manager in the maintenance of an Advisory Committee – including attending evening meetings as required

Demonstrates an ability to build rapport, understand others perspectives and treat all people with respect

Demonstrates an ability to develop and maintain effective relationships with people within and outside the organisation

Demonstrates practical knowledge and experience with administrative procedures and relevant Microsoft and data input tasks

Demonstrates an ability to understand the views of others and make an effort to reach common ground

Demonstrates an ability to be helpful and courteous and identify victims/ community needs to ensure that they are met

Demonstrates an ability to implement strategies that involve treaty issues. Have an understanding of tikanga and Te Reo

Demonstrates an ability to be responsive to cultural groups

Demonstrates an ability to present to and train a variety of audiences